Privacy Policy

This translation is for information purposes only. The legally binding version is the German version.

We value your privacy!

Welcome to our website!

We value your privacy and are committed to protecting your personal data. With the following information (in accordance with Articles 13 and 14 of the General Data Protection Regulation) we give you a simple overview of what kind of data is collected, what happens to your personal data and explain your rights with regard to your personal data.

As a precaution, we would like to point out that data transmission over the Internet (e.g. when communicating by e-mail) may have security gaps. A complete protection of the data against access by third parties is not possible.

Who is responsible for the processing?

Responsible according to the GDPR is:

 

Trackboxx
Christian Pust
Dorfstr. 12
22956 Grönwohld
+49 (0) 4154 – 70 96 573
info@trackboxx.com

Contact us if you have any questions

 

Data collection on our website

Server Logfiles

Basically, you can visit our website without providing your personal data. Other data that your browser transmits (so-called server log files) is automatically saved by the website provider when you visit the website. This data may include:

  • IP address
  • Time and date of your visit
  • Time zone deviation from Greenwich Mean Time (GMT)
  • Specific Page infomration (URL)
  • Operating system
  • Operating system version
  • Browser type
  • Browser language
  • Geographic location
  • Device information

 

This data is not combined with other data sources.

This data collection is based on Art. 6, Para. 1, Pt. f, GDPR. As a website operator, we have a legitimate interest in a technically flawless presentation and optimization of our website.

For security reasons (e.g. to investigate misuse or fraud), the log file information is stored for a maximum of 7 days before it is deleted. If the further storage of data is necessary for evidence purposes, the deletion is excluded until the respective incident has been finally clarified.

 

Cookies

Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. Cookies do not harm your computer and do not contain viruses. We only use technically necessary cookies on our website, which are automatically deleted as soon as you close your browser (session cookies).

Basically, browsers can be set so that you can:

  • is informed about the setting of cookies and allows cookies only in individual cases,
  • excludes the acceptance of cookies for certain cases or generally, and
  • activate the automatic deletion of cookies when the browser is closed.

If cookies are generally deactivated, the functionality of this website may be limited.

 

SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content. You can recognize an encrypted connection by the fact that the address line of the browser changes from “http: //” to “https: //” and by the lock symbol in your browser line. If SSL or TLS encryption is activated, the data that you transmit to us cannot be read by third parties.

 

Contact form

If you send us inquiries using the contact form, the data provided within the form will be stored by us for the purpose of processing the request and in case of follow-up questions. We do not pass on this data without your consent.

The processing of the data entered in the contact form is based on our legitimate interest (Art. 6, Para. 1, Pt. f, GDPR) or to fulfill pre-contractual measures (Art. 6, Para. 1, Pt. b, GDPR).

We will store this data until you request deletion, revoke your consent to storage, or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory statutory provisions - in particular statutory retention periods - remain unaffected.

 

Comments

If you leave a comment on our website, we collect that comment together with your IP address, the time the comment was created and your chosen user name. The processing of the data is based on our legitimate interest (Art. 6, Para. 1, Pt. f, GDPR). The data storage is in our legitimate interest since we can be prosecuted for illegal content on our website, even if it was created by users.

The data will be deleted as soon as we have read the comments. This is usually done within a few hours.

 

Plugins and tools

Of course, we use our web analysis service trackboxx on our website! The tool enables us to statistically evaluate visitor access and to analyze the use of our website anonymously. The data is anonymized and stored on a server in Germany for the stated purpose and is subject to the provisions of the GDPR.

We do not use any cookies or store personal data for the analysis. Instead, your IP address is used to generate a code, which is then assigned to an anonymous user ID as long as you are on our website. This data cannot be assigned to a specific individual and is encrypted with a code that changes daily. It is therefore not possible to “recognize” you when you visit our website again.

Cross-page tracking, linking of the data with other sources, or transfer of information to third parties does not take place.

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But if you still do not want to help improve our website you can prevent your page visit from being included in the evaluation by activating the "Do-Not-Track-function" in your browser. You can find information on how this works with the most common browser types under the following links:

 

Internet Explorer 11

Mozilla Firefox

Google Chrome

You can prevent Trackboxx from collecting your data at any time by clicking on the following slider.

Allow Tracking

Billing Service

In case of placing an order, the system will lead you through the ordering and payment process.

Our order process is conducted by our online reseller Paddle.com Market Ltd., 70 Wilson St, Finsbury, London EC2A 2DB, United Kingdom. Paddle.com is the Merchant of Record for all our orders.

All payment information relevant for payment processing is stored directly by Paddle.com in order to ensure correct payment processing.

All payment information relevant for payment processing is stored directly by Paddle.com in order to ensure correct payment processing. You therefore will be redirected to the paddle.com-iFrame during the ordering process. We do not have access to this data.

The legal basis is Art. 6, Para. 1, Pt. b, GDPR: Data processing is necessary for the performance of a contract or for the implementation of pre-contractual measures.

You will be redirected to the Paddle.com iFrame during the order process to enter your payment details. No data will be collected by Paddle before that.

For detailed information please visit https://paddle.com/privacy/ or https://paddle.com/privacy-buyers/ https://paddle.com/privacy/ oder unter https://paddle.com/privacy-buyers/

 

Using CDN when using Trackboxx on your own website

We use BunnyCDN to deliver the Trackboxx tracking script. BunnyCDN does not collect, store or distribute any information that could be used in any way to identify a user or contain their personal information. For more information on how BunnyCDN handles data, please visit the BunnyCDN website at https://bunnycdn.com/gdpr and https://bunnycdn.com/privacy. https://bunnycdn.com/gdpr and https://bunnycdn.com/privacy.

How your personal data is used

If you contact us by e-mail, contact form, telephone, by post or fax, your request, including all personal data derived from it (e.g. name, telephone number, e-mail address) will be stored and processed for the purpose of processing your request. We do not pass on this data without your consent.

The data transmitted by you will be deleted after processing your request or processing will be restricted (Art. 17 and 18, GDPR), provided that the deletion does not conflict with any statutory retention requirements (e.g. when the contract is subsequently concluded).

If your personal data is no longer required for any legitimate reason to be retained, we will delete, securely destroy or erase it. We therefore carry out regular checks to determine whether data deletion is necessary.

 

Contract processing

The data transmitted by you to use our goods and services (e.g. name, telephone number, e-mail address, bank details) is subject to the statutory retention periods and will be deleted once they expire.

 

Purposes of processing

  • Processing inquiries
  • Provision of contractual services and service
  • Product-/System-Support
  • Information about products and services

 

Legal bases

Your data is processed on the basis of the General Data Protection Regulation (GDPR) and the national regulations of the Federal Data Protection Act. The following legal bases of the GDPR are relevant for us:

 

  • 6, Abs. 1, lit. b

To fulfill a contract or to carry out pre-contractual measures.

  • 6, Abs. 1, lit. c

To fulfill a legal obligation.

  • 6, Abs. 1, lit. f

To protect our legitimate interests. We have a legitimate interest in offering our goods and services and in offering you the best possible service.

For other possible processing, currently lacking a legal basis (for example, an existing contractual relationship), we generally get your consent in accordance with Art. 6, Para. 1, Pt. a, GDPR.

 

What are your rights in respect of your data?

You have the right to receive information about the origin, recipient and purpose of your stored personal data free of charge.

You also have the right to request the rectification of inaccurate personal data, blocking or deletion of your data and - under certain circumstances - the restriction of the processing of your personal data. This might e.g. be the case if you dispute the accuracy of your stored personal data. For the time required to review your complaint, you have the right to request that the processing of your personal data be restricted.

In addition, you have the right to receive your personal data we process automatically based on your consent or in fulfillment of a contract in a structured, commonly used and machine-readable format. If you request to have your personal data transmitted directly to another controller, this will only be done where technically feasible (right to data portability).

Withdrawal of your consent to data processing

Many data processing operations are only possible with your expressed consent. You can revoke your consent at any time. All you need to do is send us an informal email. The legality of the data processing carried out before the revocation remains unaffected by the revocation.

Right to object (Art. 21, GDPR)

If the data processing is based on Art. 6, Para. 1, Pt. f, GDPR, you have the right to object to the processing of your personal data at any time on grounds relating to your particular situation. Circumstances such as illness, other strokes of fate, a particularly high level of confidentiality and/or protection interests of people with a high protection classification are taken into account.

If you file an objection, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms, or the processing is required for the establishment, exercise or defence of legal claims.

In particular, an objection to data processing for the purpose of direct marketing is permitted. If you object, your personal data will no longer be used for direct marketing purposes. Direktwerbung statthaft. Wenn du widersprichst, werden deine personenbezogenen Daten anschließend nicht mehr zum Zwecke der Direktwerbung verwendet.

Automated individual decision-making, including profiling

As a responsible company, we avoid automatic decision making or profiling.

 

Right to lodge a complaint with a supervisory authority

In the event of violations of the GDPR, you have the right to lodge a complaint with a supervisory authority. The right is without prejudice to other administrative or judicial remedies. A list of data protection officers and their contact details can be found: here.

 

Smartsupp.com (smarsupp.com s.r.o.)

On this website, anonymized data is collected and stored using technologies provided by smartsupp.com, s.r.o., Milady Horakove 13, 60200 Brno, Czech Republic, (www.smartsupp.com) for the purpose of web analytics and to operate the live chat system used to respond to live support requests. Usage profiles can be created from this anonymized data under a pseudonym. Cookies can be used for this purpose. Cookies are small text files that are stored locally in the cache of the site visitor's Internet browser. The cookies enable the recognition of the Internet browser. Insofar as the information collected in this way has a personal reference, the processing is carried out in accordance with Art. 6 Para. 1 lit. f DSGVO on the basis of our legitimate interest in effective customer service and the statistical analysis of user behavior for optimization purposes.

The data collected using smartsupp.com technologies will not be used to personally identify the visitor to this website without the separately granted consent of the data subject and will not be merged with personal data about the bearer of the pseudonym. In order to avoid the storage of smartsupp.com cookies, you can set your Internet browser so that no cookies can be stored on your computer in the future or so that cookies that have already been stored are deleted. However, switching off all cookies may mean that some functions on our Internet pages can no longer be executed. You can object to the collection and storage of data for the purpose of creating a pseudonymized user profile at any time with effect for the future by sending us your objection informally by e-mail to the e-mail address given in the imprint.

Trackboxx Affiliate Program

Trackboxx makes use of the services of TradeTracker.com. Their role is to help advertisers and publishers understand which advertisements displayed by publishers have generated which sales, leads or other actions for advertisers. This allows the advertiser to pay a publisher only when the advertisement displayed (or any alternative required action) by the publisher refers an individual to the advertiser and that individual makes a purchase. TradeTracker uses data, including cookies, to achieve this understanding. This data relates to individuals but does not identify them by name. It is pseudonymous data and relates to a single referral by an individual from one website to another, and then a confirmation that a purchase was made.

TradeTracker also maintains a database of references to individual’s devices, so that we can understand whether an advertisement viewed on one device, for example a phone, caused a purchase to be made by that individual on one of their other devices, for example a laptop. This database does not allow people to be identified by name, which is not possible for TradeTracker itself to achieve.

TradeTracker does not build profiles which show individuals internet purchase history over a period of time. TradeTracker also does not target individuals with advertisements for products and services based on their perceived interests. Their role is simply to measure the effectiveness of specific online advertisements.

 

Newsletterversand & Systemnachrichtenversand via Amazon SES

Für die Verwaltung unseres E-Mail-Verkehrs und auch für Versand unserer Newsletter nutzen wir den Dienst „Amazon Simple Email Service“ des technischen Dienstleister Amazon Web Services, Inc., 410 Terry Avenue North, Seattle WA 98109, USA („Amazon SES“).

Amazon SES operates as a platform for organizing, sending, and receiving emails, and enables integration with various mail distribution service providers and mail clients. When sending newsletters using Amazon SES, your newsletter data (email address, and if applicable, name data for addressing purposes) is first transmitted to servers of Amazon Web Services and then forwarded to the actual mail client for the purpose of sending. The server locations of Amazon Web Services are within the EU (Dublin, Frankfurt, Paris, etc.). However, in individual cases, data may also be transferred to Amazon Web Services, Inc., in the USA. The legal basis for the processing of data using Amazon SES is our legitimate interest in the best possible technical organization and handling of our email traffic and the optimization of content delivery and deliverability according to Art. 6 Para. 1 lit. f GDPR.

The privacy policy of Amazon Web Services, Inc., can be viewed here." hier to see our prices.

 

Google API Disclosure

Trackboxx use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

 

We are here for you

Do you have any further questions about your rights as a data subject or other issues relating to data protection? Please don’t hesitate to contact us at info@trackboxx.com